Our refund and returns policy lasts 45 days.

In a situation where your horse is delivered to you and you decide to change your mind after test riding, we offer the chance for you to chose a different horse equivalent in price to the former. As such you have multiple choices till you can find your dream horse.

Refunds will be made available if for some reason you decide to abort the order or decline reception of your horse. In addition, if your vet examinations reveal a health issue with your horse, contrary to what our sales team notified at moment of purchase, you may seek a refund or switch horse to equivalent price.

Refunds normally are processed in not more than a week and we charge a 7% fees upon refunds.

Need help?

Contact us at {email} for questions related to refunds and returns.